Education

PhD, Human Computer Interaction

2009
Human Computer Interaction Institute
School of Computer Science
Carnegie Mellon University, Pittsburgh, PA

MS, Learning Science & Technology Design

2003
Carnegie Mellon University West, Mountain View, CA

BA, Humanities

1999
Pepperdine University, Malibu, CA

Professional Experience

Senior Experience Design Researcher, Adobe Systems

Jan 2013—Present
Prioritized and supervised user research activities for the Consumer Products group. Conducted behavioral segmentation, customer needs discovery, as well as product evaluation studies.

Experience Design Researcher, Adobe Systems

May 2012—Dec 2012
Led research activities for small, Lean UX-style team dedicated to testing out innovative, early stage product concepts targeted at web designers and developers.

Postdoctoral Research Fellow, University of Michigan

May 2010—Apr 2012
Long-term ethnographic observation of code-sharing practices among communities of earth and climate modelers.

Lecturer, University of California Berkeley

Jul 2009—Apr 2010
Created and taught instructional technology design courses for graduate-level students.

Graduate Research Assistant, Carnegie Mellon University

Aug 2003—May 2009
Participated in a range of HCI-related research projects including natural language interfaces, disaster relief coordination, and human robot interaction.

Research Intern, Internet Experiences Group, Yahoo! Research

Jun 2008—Sep 2008
Interviewed hackers and crafters about the unique challenges they face when searching for how-to information online.

Research Intern, Digital Home Group, Intel Corporation

Jun 2006—Sep 2006
Documented the strategies of electronics hackers as they authored online How-To pages about their projects.

Professional Service

Reviewer

Conference on Computer-Supported Cooperative Work (CSCW)
Conference on Computer Human Interaction (CHI)
Conference on Human-Robot Interaction (HRI)
Hawaii International Conference on System Sciences (HICSS)
Journal of Computer Supported Cooperative Work
Transactions on Computer Human Interaction (ToCHI)
Interacting with Computers
National Science Foundation (NSF)

Teaching Experience

Graduate School of Education, University of California Berkeley

Technology, Curriculum & Instruction (for language arts teachers)
Technology, Curriculum & Instruction (for math & science teachers)
Technology, Curriculum & Instruction (for K-12 teachers)
Scientific Thinking & Learning

Human Computer Interaction Institute, Carnegie Mellon University

Computer Mediated Communication